Refund & Cancellation Policy

Thank you for shopping with us. This Refund and Cancellation Policy explains the terms under which refunds, returns, and cancellations are processed.

1. Refund Eligibility

Customers may request a refund or replacement if:

The product received is damaged or defective.
The wrong product has been delivered.
The product has a manufacturing defect.

To be eligible for a refund or replacement, the request must be made within 7 days of delivery.

2. Return / Replacement Process

To initiate a return or replacement request, customers must contact our support team through the contact details provided on the website.

Customers may be asked to provide:

Order ID
Photos of the product
Reason for return or replacement

Once the request is approved, instructions for returning the product will be shared.
Replaced or exchanged product will be delivered with in 10 days

3. Refund Process & Timeframe

After the returned product is received and inspected, the refund will be processed.

Refunds will be credited to the original payment method used during the purchase.
The refund process may take 5–7 working days depending on the payment provider or bank.

4. Non-Refundable / Non-Returnable Items

Refunds or returns will not be accepted in the following cases:

Products that have been used, washed, or damaged by the customer.
Products returned without original packaging.
Requests made after the allowed return period.

5. Order Cancellation

Orders can be cancelled before the product is shipped.
Once the order has been shipped, cancellation may not be possible and customers must follow the return process after delivery.

6. Failed or Duplicate Transactions

If a payment is deducted but the order is not confirmed, the amount will usually be automatically refunded within 5–7 working days by the payment provider or bank.

7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be updated on this page.

For any refund or cancellation related queries, customers can contact us using the contact details provided on the website.

Contact Information:
Email: support@shrikhatushyam.org
Phone: +91-7856298172